ExplainMyDecline Support

Thanks for using the ExplainMyDecline Chrome extension. This page explains how to get help, report issues, and find legal documents.

Contact

Email us and we’ll reply as soon as possible.

Email support

Report an issue

Please include:

  • Extension version (chrome://extensions)
  • Stripe page type (e.g., payment_intent_detail)
  • Short description + steps to reproduce
  • Optional: anonymized screenshot

FAQ

Does the extension collect personal or payment data?
No. All processing happens locally in your browser using data already loaded on the Stripe Dashboard page. We do not collect or transmit personal or payment data.

What analytics are used?
Anonymous technical telemetry only (e.g., extension version, session ID, page type, feature usage, decline detection events). See our Privacy Policy for details.

Legal

Privacy Policy · Terms of Service